Terms & Conditions & Policies

1. Reservation & Confirmation

• All reservations are subject to availability and are confirmed only after receiving the required booking details and applicable advance payment.
• A booking confirmation will be issued by the hotel or authorised booking platform.
• Rates, inclusions and applicable taxes will be communicated at the time of booking.
• Special requests are subject to availability and cannot be guaranteed unless specifically confirmed by the hotel.

2. Check-in & Check-out

• Early check-in and late check-out are subject to availability and may attract additional charges.
• Guests may be required to present a valid government-approved photo identification document at check-in.
• Foreign guests are required to provide the documents/information required under applicable Indian regulations.

3. Payment

• The hotel may require an advance payment or full payment depending on the booking terms.
• Outstanding amounts must be settled at or before check-out unless credit arrangements have been approved in advance.
• The hotel accepts payment through available authorised payment methods.
• Any additional services or charges incurred during the stay will be payable by the guest.

4. Cancellation & No-Show

• Cancellation policies may vary depending on the room rate, booking source, package, season, group booking or special offer.
• Any applicable cancellation charges will be communicated at the time of booking.
• In case of a no-show, charges may be applicable as per the applicable booking policy.
• Non-refundable bookings will be governed by their specific terms.

5. Room Occupancy & Extra Guests

• Room occupancy must remain within the maximum capacity specified by the hotel.
• Additional adults, children or extra beds may attract additional charges and are subject to availability.
• Guests must provide accurate information regarding the number of occupants at the time of booking.

6. Guest Conduct

Guests are expected to maintain appropriate conduct and respect other guests, hotel employees and hotel property.

The hotel reserves the right to take appropriate action, including cancellation of the stay without refund where permitted, in cases involving:

• Illegal activities
• Aggressive, abusive or threatening behaviour
• Excessive disturbance or nuisance
• Misuse of hotel facilities
• Conduct that may endanger other guests or employees

7. Hotel Property & Damages

Guests are responsible for any loss or damage caused to hotel property due to their actions or negligence.

The hotel reserves the right to recover the applicable repair, replacement or cleaning costs from the guest.

8. Smoking & Restricted Activities

Smoking is permitted only in designated areas, wherever provided.

Guests must comply with applicable laws and hotel safety regulations. Any illegal or prohibited activity within the property is strictly not permitted.

9. Pets

Pets are permitted only where specifically approved by the hotel in advance and may be subject to applicable conditions and charges.

10. Food & Beverage

Outside food and beverages may be subject to hotel policy and applicable restrictions.

Consumption of food or beverages in certain hotel areas may be restricted for hygiene, safety or operational reasons.

11. Swimming Pool & Water Park

Use of the swimming pool and Golden Mizzle Water Park is subject to applicable operating hours, safety rules and age/height restrictions.

• Guests must follow instructions provided by lifeguards and hotel staff.
• The hotel reserves the right to restrict access temporarily due to weather, maintenance, safety requirements or operational reasons.

12. Events, Weddings & Group Bookings

Wedding, banquet, corporate, MICE and group bookings may be subject to separate terms, advance-payment schedules and cancellation policies.

Any special arrangements, décor, entertainment, outside vendors or event services require prior approval from the hotel.

13. Personal Belongings

Guests are responsible for their personal belongings during their stay.

The hotel should be informed immediately in case of any lost or found property.

14. Liability

The hotel shall not be responsible for loss, theft, damage or delay arising from circumstances beyond its reasonable control, except where liability is imposed under applicable law.

Guests are responsible for their own personal belongings and valuables.

15. Force Majeure

The hotel shall not be held responsible for failure or delay in providing services caused by circumstances beyond its reasonable control, including natural disasters, government restrictions, public emergencies, strikes, extreme weather or other unforeseen circumstances.

16. Changes to Terms

Golden Bagh reserves the right to amend these Terms & Conditions when necessary. The latest version will be published on the hotel website.

17. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India. Any disputes shall be subject to the jurisdiction of the appropriate courts in Alwar, Rajasthan, subject to applicable law.