Privacy & Data Protection Policy

1. Information We Collect

When you make a booking, enquiry or use our website, we may collect information such as:

• Name and contact details
• Mobile number and email address
• Address and guest details
• Check-in and check-out dates
• Room and booking preferences
• Number of guests
• Special requests or preferences
• Information required for guest registration as required by law
• Payment and transaction-related information

We may also automatically collect limited technical information such as IP address, browser type, device information and website usage data.

2. How We Use Your Information

We use your information to:

• Process and confirm your hotel reservations
• Communicate booking and stay-related information
• Provide hotel services and respond to requests
• Process payments, refunds and cancellations
• Complete guest registration and comply with applicable laws
• Improve our website, services and guest experience
• Manage enquiries, events, weddings, group and corporate bookings
• Send promotional offers and updates where permitted and, where required, with your consent
• Prevent fraud, misuse or unauthorised activity

3. Online Payments

Payments made through our website may be processed securely through authorised third-party payment service providers.

Golden Bagh does not ask guests to provide their OTP, PIN, CVV, password or banking credentials to our staff.

Payment information may be handled by the applicable payment service provider according to its own privacy and security policies.

4. Sharing of Information

We may share necessary information with trusted service providers who help us operate our hotel and website, such as:

• Booking engine and hotel management system providers
• Payment gateway providers
• OTA and channel-management platforms
• Website, technology and communication service providers
• Travel agents or corporate partners where required for a booking
• Government or regulatory authorities where required by law

We do not sell or rent your personal information to third parties for their independent marketing purposes.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website traffic and enhance your online experience.

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Marketing Communications

If permitted by applicable law and where appropriate, we may contact you regarding:

• Special hotel offers
• Room and stay packages
• Destination wedding packages
• Restaurant and dining offers
• Events and celebrations
• Seasonal promotions

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in the communication.

7. Data Security

We take reasonable measures to protect your personal information against unauthorised access, misuse, loss or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and booking records, comply with legal requirements, resolve disputes and protect our legitimate business interests.

9. Third-Party Links

Our website may contain links or integrations to third-party websites and services, including payment providers, booking platforms, social-media platforms and other services.

Golden Bagh is not responsible for the privacy practices of these third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

10. Your Privacy

Subject to applicable law, you may contact us to request correction of inaccurate personal information, ask about information held by us, withdraw consent where applicable, or opt out of promotional communications.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable legal requirements.

Any updated version will be published on this page with the revised effective or updated date.

12. Contact Us

For any questions, concerns or requests regarding this Privacy Policy, please contact: